We understand things come up. You may cancel your appointment up to 4 hours before your appointment time, with no penalty. After the 4 hour window, late cancellations and no shows will result in a fee of 40% of the total booked service(s) which will be charged immediately.
In order to book an appointment, we require a card held on file. Your card will not be charged for the service until after the service is completed. It will only be charged if a late cancellation or a no show occurs. Please understand that late cancellations and no shows inconvenience both our Sugarists and turned away clients. If you do not show up for your appointment within 10 minutes of your reserved time, we will need to consider you a no show. However, if time allows, we will try to fit you in before the next appointment or place you with a different Sugarist.
As a courtesy to our clients, we will try to send both text and email confirmations about 24 hours prior to your appointment time. However, if we’re unable to contact you, you do not receive a confirmation text or email reminder, or if you have opted out on receiving texts or emails, the appointment for your service(s) will remain booked. It is your responsibility to remember your appointment time.
This policy is in place as a courtesy, to let other clients know our availability, as well as to respect the time of our staff. All policies are displayed in our studio, on the website, and in your booking confirmations. We truly value your business and support. If you need to cancel or reschedule your appointment, please contact us directly and we will happily make those changes for you. Thank you!